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Travellers

  • Given the COVID-19 pandemic situation, can I still book RV parking now?

    Before booking and travelling to another region, check the public health measures in place. 

    Click here to read our latest Covid-19 update.

    We may have to cancel your bookings in order to comply with public health measures. If this is the case, you will be notified by email.

    (updated April 15, 2021)

  • Who can subscribe?

    Any traveller who travels across Canada in a self-contained RV may subscribe, including rented vehicles.  Your RV must be self-contained (power, water, toilet, grey and black water tanks) as offered overnight RV parking spaces have no facilities and you must leave no trace of your stay. The dumping of any gray or black water, and flushing/cleaning of tanks on Producer premises is prohibited. It is not allowed to fill the water tank at Producers premises.

    Self-contained class A, B and C motorhomes, fifth wheels, truck campers, and travel trailers are allowed.

    Westfalia and other camper vans are permitted, if the vehicles have a portable toilet inside and a container for waste water. Cars and SUVs are not eligible.

    Tent trailers are not authorized because it is not allowed to unpin RVs in parking spaces. Hybrid caravans are permitted if not unhitched from the vehicle. 

    Any kind of tent is not permitted, regardless if it is mounted on the ground, on top of a vehicle, in a truck box, or a screen house.


  • Can I subscribe if I travel with a trailer?

    Of course! Trailers (fifth-wheels, travel trailers, truck campers) are welcome in the Network if they are self-contained. You must consider the total length of your trailer with the towing vehicle when you book a parking spot. Parking size is always shown in the producer’s files. Nearly 2/3  of the overnight RV parking spots are "up to 55'".

    It is prohibited to unpin a trailer or fifth wheel during your stay. Remember that the network put in place by Terego is a RV parking network without hookups, allowing members to make a stopover, meet a local producer and discover his products and services. These are not campgrounds. These RV parking spaces being offered free of charge by the network producers, they expect visitors to be interested by their site. To unpin a trailer and leave to visit the area with your vehicle would be inappropriate in such circumstances.

    Tents and tent trailers are not permitted.

  • Are tents and tent trailers eligible?

    Tent trailers are not authorized. Hybrid caravans are permitted if not unhitched from the vehicle.

    Any kind of tent is not permitted, regardless if it is mounted on the ground, on top of a vehicle, in a truck box, or a screen house.

    Host producers offer parking spaces with no hookups and it is a network of overnight RV parking and not a network of campgrounds. It is also not allowed to unpin RVs on the parking space and set up as if you were camping. Unfortunately, as tent trailers need to unpin from the vehicle in order to open extensions, we cannot authorize their use in the network.

  • If I purchase a membership now, is it valid for 12 months or does it expire on October 31st?

    The membership is valid for 12 months. For example, if a RV traveller purchases a membership on September 3rd, 2021, it will be valid until September 2nd, 2022. Purchasing a membership towards the end of the season is as profitable as purchasing it at the beginning of the season. Fall camping is particularly enjoyable on farms, orchards, vineyards, etc. as it is the harvest season.

    The Terego season begins on May 1st and ends on October 31st.

  • May I travel with my dog?

    88% of the host producers accept pets on the RV parking lots, if on a leash. It’s always indicated on the host's file. When you search for host producers you can ask for “pets allowed” only. Please be a responsible pet owner and clean up after your pets.

  • When can I book my overnight RV parking spaces?

    The booking season runs from May 1st to October 31st. 

    You can book your overnight RV parking spaces up to 30 days in advance or until midnight the day before.

  • May I stay 2 consecutive nights at the same producer ?

    No. The system does not allow to reserve two consecutive dates at the same producer, in order to allow a greater number of travellers to visit this business.

  • Do some producers offer hydro and water ? I would even be willing to pay for these services.

    Hydro, fresh water and used water services are not offered at all. Remember that the network developed by Terego is a network of overnight RV parking spaces and not a network of campgrounds. Members must therefore have a self-contained RV. The use of the generator is also prohibited, except in exceptional cases, and only with the agreement of the host producer and if there are no other Terego members nearby.

    The general principle underpinning the development of the Terego parking spaces network is to promote among the RV community access to cost-efficient and successful vacations. We suggest that member travellers build mixed circuits, combining free stopovers in our network, longer stays in parks or private campgrounds, etc. It will result in diversified and enjoyable vacations.

  • May I use my generator ?

    No, use of a generator is prohibited according to the rules (Specific terms of use for travellers - Annex 2). The aim is to maintain the quietness of the premises for producers and their staff as well as for clients/visitors. 

    If exceptionally you need to use the generator, you must ask permission from the host producer and make sure there are no other Terego members nearby.

  • How to identify myself upon arrival at the host producer’s place?

    Meet the host producer or his staff and show you member card to identify yourself. Enquire if there are specific expectations from the producer concerning RV parking spaces. Abide by the specific conditions (permissible time of arrival, etc.) and show respect for the quietness of the premises, including during the business after-hours. Advise the producer of your departure and use the opportunity to thank him and his staff. Courtesy is always appreciated. Don't forget, to make a purchase to show your appreciation to your host for the hospitality!

  • Should I contact the host producer before showing up at his place ?

    No. The overnight RV parking space reservation is done through the Terego Internet platform. We ask that you do not call or contact the producers directly to reserve your parking.

    As soon as a member traveller books a overnight RV parking space, a confirmation email is sent to the producer and his member space is updated. Transmitted information include the traveller’s name, member number, phone number, RV model and license plate number (or the locator’s name if applicable). Reservation cancellations are treated the same way on the internet platform.

  • What are the arrival and departure times?

    The host producers expect travellers to arrive during the opening hours of their shop or kiosk in order to welcome you and indicate the RV parking space. Thus, many host producers have a latest arrival time based on their reality at work and their family life. This latest time is indicated on the hosts' profile. If you have a hitch on the road and you expect to arrive later, we ask that you call the producer to ask him. You will find the phone number in your reservation confirmation email.

    There is no departure time set by Terego. We want you to enjoy the place and discover what the producer has to offer. When you arrive, while you show your member's card to the producer or his employees, they will inform you if they have an expectation regarding the time of departure.

  • Do I have to purchase products ?

    Yes.

    Since host producers receive no financial compensation for the RV parking spaces they offer, it is the least we can do to show interest in their products and to encourage them. If you arrive late at night, take a moment the next morning before you leave to find out what the producer has to offer. Terego overnight stops are not free RV parking as Walmart's parking lots can be, but rather privileged opportunities to discover the region and its artisans.

  • I have booked a overnight RV parking at a given producer but I cannot go. What should I do ?

    You should avoid cancelling your reservations except for unforeseen circumstances. Frequent cancellations take away availability for other members and may deprive the host producer of a source of income.

    Here is how to cancel a reservation: first, you need to connect to your member space and access your reservation list. There is a cancellation button at the right of each reservation. When you cancel a reservation, an email in immediately sent to the producer and his file is updated. 

    If you cancel a booking on the same day, please also notify the producer directly by phone.

  • I received an exceptional service, the environment was most agreeable and I would like to share this experience. How should I do ?

    Several means are at your disposal. Do not hesitate to:

    - Write a comment on the producer listing page on our website.

    - Share your positive experience on your Facebook page, Instagram, Twitter, etc.

    - Also share your experience on the Terego Facebook page: https://www.facebook.com/TeregoCanada/ and the host’s.


  • Can I share my membership with my children, the co-owner of the RV or a friend?

    No. At time of purchase, the member has to accept the Terms of use that make up the binding contract with Terego. This contract is not transferrable. It is also not permitted to share, loan, rent or sell a membership to a third party, even if the person is travelling with your RV.

  • What are the rules for travelling members?

    When a traveller purchases a membership, he or she must first have read and accepted the Terms of Use for travellers. The commitments to host producers are specified in Annex 2.

Producers

  • Who can become a Terego host?

    You can become an Terego host if you run a Canadian company that produces, processes or sells local produce, or a Canadian company that offers regional-style tourism activities: crafts, museum, heritage site, outdoor recreational facilities, etc. Parking spaces offered to RV travellers must be on flat ground, in a charming and easily accessible environment.

  • Do I have to offer the same facilities as a campsite (campfire, toilets, etc.)

    No. Host producers offer free overnight RV parking, without RV hookups (additional RV services). 

    At the time of registration, member travellers commit to travel with a self-contained RV, so you do not have to offer them water, electricity, dumping service or toilets. If you already have a campfire site, it's up to you to determine if travelers can use it.

  • Am I paid when a RV traveller parks at my business for an overnight stay?

    No compensation is paid to host producers.  Terego is committed to promoting its member producers on the Internet, social networks, traditional media, trade shows, etc. In addition, according to a 2020 survey of host producers, Terego RV travellers spend an average of of over $40 per visit.

  • Can I determine the availability of my RV parking spaces?

    Absolutely! The season starts on May 1st and ends on October 31st. By default, RV parking is available within this period, but you can block it off the calendar according to your needs. For example, if you open later in the season, have private events, or if some days are too busy to accommodate RVs, you can block off these dates by logging into your member profile. You can change your availability at any time, unless you already have a reservation. To give you more flexibility, travellers can't reserve more than 30 days in advance. If an event beyond your control prevents you from honoring a reservation, contact us at 514-750-7654 or info@terego.ca.

  • I’m afraid that hosting RV travellers will take up too much time.

    As with all your other visitors, hospitality is important. A customer who has received a warm welcome will talk about you and help spread the word about your business. But hosting an Terego traveller will not take up much time. When an Terego traveller shows up, just ask for their membership card or confirmation of their reservation and show them their RV overnight parking space. This is also an excellent opportunity to give them information about the farm. For example: where they can walk around, if there are paid tours, if use of the barbecue is permitted, etc. Some host producers prepare a sheet with all this information that they can give to Terego members. It is important to inform your staff so that they are able to welcome travellers in your absence.

  • What if a traveller wants to stay longer?

    Terego is an RV parking reservation platform for a one-night stop. We want to get your name out to a larger number of people. We recommend that you keep promotional brochures of campsites in the region. Thus, if a traveller likes your area and wants to stay longer, you can refer them to these campsites and participate in regional tourism development!

  • What time do RV travellers normally arrive?

    It's up to you to determine the latest arrival time for travellers. This latest time will be added to your online profile and the traveller agrees to arrive before that time. For example, if your shop closes at 5:00pm, you can ask the traveller to arrive before 4:30pm. Sometimes a traveller might leave after work, or have a long drive during the day and might not arrive before the latest time you have indicated, in which case, they are required to call you.  At that time, you will be able to inform them as to the location of the overnight RV parking space and invite them to meet you at the shop the next morning.

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